- Who are PIDOU ? In 1992 when UK customs allowances changed,
PIDOU was the first store in Calais.
Ever since then hundreds of thousands of people have stopped and shopped at PIDOU. - Why beers and wines are cheaper at PIDOU? The UK governement puts tax on beer& wine .
So this tax can be saved and also you benefit from our best prices with our volume savings . - How much wine & beer can I buy? As much as you like providing it is for personal use only.
If you buy more than 90 liters of wine and 110 liters of beer customs
and excise may ask you to verify the intended usage.
Personal use can include weddings, parties and gifts. - Can I order before travelling? Absolutely. We are very happy to take your order in advance
by phone 0033 321 96 78 10 or online and have it ready for you to collect and pay for in France. - How do I get a free crossing?To get a free crossing, you must place an order of £250 minimum of wine, beer or champagne.
Select on basket your choice of crossing (P&O ferries or Eurotunnel)
Please note we need a minimum of 24h in advance to organize your trip. - Do you have wine tastings? YES ! We think it’s important for you to try exciting new wines.
If you are interested in a particular wine we will be happy to open a bottle for you. - Can I cancel an order? yes, if you don’t request a crossing you can either call the store directly 0033 321 96 78 10 or contact us by email with your order reference .
For an order with EUROTUNNEL crossing we can cancel or rearrange the ticket for you, but please contact us as soon as possible unfortunately we are unable to cancel it, if there is less than 24 hours’ notice and you may be liable for the cost of the ticket €60 for car or 85€ for van .We can arrange a different day for you
For an order with P&O FERRIES crossing all ferry crossings are non-refundable. If you do not use your booking or you do not collect your order, we will charge your credit card €60 - How do I pay? We accept Sterling (notes) and Euro cash , Credit cards ,American express.
When you order online you pay only when you pick-up the order in the shop.
When you request a free crossing, your card details are taken simply to ensure a crossing charge if order is not collected.
To guarantee the prices shown on the website you need to pay in sterling cash we accept most major cards however your transaction will go through in Euro’s at your bank's daily exchange rate, so there may be a slight change between the UK advertised prices and the price paid at collection - Do you deliver to the UK? No, we don’t deliver to the UK.
Your order is to be picked up at one of our three stores and is payable at the till. - Can I add products to my order ?To add products to your order, you need to place a new order with only extra items and let us know there are 2 orders for you.
- Do i need to buy full boxes ?No! You can buy single bottles.
- Can I cancel part of my order ?Yes, send email to contact@pidou.com with order number, don’t forget the minimum sum of £250 if you have requested a crossing.
- Update my accountTo change your email address, just go into your account online with your old email address, replace it with the new one and save. You can now connect with your new email address.
- I didn’t find my question here! Please send an email to contact@pidou.com , we will reply within 24h maximum.
